Our Faq
We’re sorry to hear that you received a faulty item. In the event of receiving a faulty item, please return it to us within 14 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by contacting our team via contact us or email us and someone will get back to you as soon as possible. See Returns page for further information.
We aim to process your return ASAP, but on occasions it may take up to 21 working days for your return to be processed and up to 7 working days for the funds to be in your bank. After you have returned your item(s) to us, if you have not been refunded after 28 working days of returning the item(s), please contact us with proof of postage information from your return courier receipt.
Any items that are returned and refused have 14 days to request for them to be sent back.
Unfortunately, we are currently unable to process exchanges. This is due to the fast-fashion structure of our business meaning that items often quickly go out of stock.
You can return your item to us and place a new order to receive the item of your choice. To avoid disappointment and the item selling out, please place an order for a new item ASAP.
Items with Size numbers are true to UK size
Items labelled XS/S/M/L are equivalent to UK 6 (XS) UK 8 (S) UK 10 (M) UK 12 (L)
EXCEPT for DRESSES labelled XS/S/M/L See size guide below.
|
SIZE |
UK |
EUR |
USA |
BUST |
WAIST |
|
|
|
|
|
|
|
|
XS |
6-8 |
34-36 |
2-4 |
31.5-34Inch / 80-86cm
|
23-25.5Inch / 59-65cm
|
|
S |
8-10 |
36-38 |
4-6 |
34-36.5Inch / 86-92cm
|
25.5-28Inch / 65-71cm
|
|
M |
10-12 |
38-40 |
6-8 |
36.5-39Inch / 92-98cm
|
28-30.5Inch / 71-77cm
|
|
L |
12-14 |
40-42 |
8-10 |
39-41.5Inch / 98-104cm
|
30.5-33Inch / 77-83cm
|
On dresses that have 10% spandex you can size down and it will still fit well.